1.Instructor said jeff to be polite and informative
2.Instructor said jeff to look alists of FAQs.
3.Instructor said jeff to get to now how the system works.
4.Instructor said jeffnot to use capital letters inappnopriately.
5.Instructor said jeffnot to send inappopriately e-mail.
6.Instructor said jeffnot to give personal information to chat friends.
EX:9
2.she asked that he had called twice.
3.Sue asked where he lived.
4.Bob said to lyn i would see you on monday.
5.Claire said that He had missed the bus.
6.Karen said to mary that i couldn't help you.
EX:10
1.Who sent message?
Frank
2.What is it about?
john
3.Are the layout and style the same as for a letter.
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